Returns Policy

Payments, Insurance, Delivery and Return Policy


Payments accepted
Our online store transacts through a secure payment gateway called Payfast. Visa, and Mastercard are accepted. Instant EFT is also available.


Insurance, Delivery and Return Policy


We ensure all our online deliveries against loss or damage, so if your print does not arrive, or it comes damaged in any way, we will reship a new order without charge or delay. In the case of a damaged print, we will require a photograph taken of the package, and we will request that you do not discard of the packing material or the print until your replacement print is received.
We pride ourselves with offering exceptional quality and service, but should you not be satisfied with your print order – you would be eligible for a full refund under the following conditions;


 You would be required to notify us within 48 hours of signing for the delivery with a detailed explanation to the reason for the return.


 You would either need to return the print or in some cases, where the shipping cost exceeds the value of the order; we would like photographic proof that you have destroyed the print before the refund is settled.


 In the case of the print being returned in perfect condition, the money will be refunded to the original payment method used to make the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.


 If the product is damaged in any way, or you have initiated the return after 48 hours have passed, you will not be eligible for a refund.


 If anything is unclear or you have more questions, feel free to contact us directly to discuss our return policy in more detail at info@annb.co.za.

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